Surprising changes challenge the entire organization – I’m happy to help consulting the journey of change

I focus on the quality of the customer experience and customer success. I enjoy a consultative and coordinating role between different stakeholders, utilizing self-direction and emotional intelligence.

I have successfully worked in ICT operations for several years in various industries, clients and projects in both large international companies and smaller start-ups. I am inspired by the analysis of the current situation, the agility of business processes and the development of various services, for example with the help of ITIL best practices. I also invest in the continuous development of my own skills, e.g. digitalisation and digital marketing.