The most important part of conversation is listening
I’m a seasoned lean-agile, process development and concept creation expert with strong logical and analytical thinking and diplomatic approach. I have the capability to easily understand complex concepts and discuss them efficiently with different stakeholders from technical experts to top management. I have excellent facilitation skills with which I can help teams and projects to innovate, clarify processes and ways of working, and solve complex problems.
I have over twenty years of experience of developing processes and concepts in complex international businesses in the area of user documentation, warranty repairs, online support, information management, and customer master data management in both traditional and lean-agile environment. I’m also a certified Scaled Agile Framework (SAFe ®) Program Consultant and an experienced team lead, lecturer and trainer.