Customer relationship management

“For us, customer-centred activities and customer relationship management are more than just words. We ensure that you have the tools you need to develop and manage customer relations. We design solutions that enable you to offer individual customer experiences quickly and effectively, at all stages of the customer relationship.”

– Sini Vartiainen, Service Area Lead

Efficient operational models and suitable technical solutions

Advanced customer relationship management covers the customer lifecycle and systematically attempts to grow its value. We define the links between various units and customer interfaces of your organization, and how to use up-to-date data to build and develop customer relationships. We ensure that you have access to quality data, organization-wide processes, efficient operational models and suitable technical solutions.

Our customer relationship management services include, amongst others:

  • Solution design and definition of CRM systems
  • Solutions for customer data and built-in data protection
  • Optimization and automation of marketing, sales and customer service processes
  • Management of campaign and marketing content
  • Mapping, follow-up and optimization of customer journeys
  • Assessment and selection of CRM technologies
  • Development of reporting and analytics

Want to know more?

Contact Sini Vartainen, Service Area Lead

Sini Vartiainen