Digital services

“We specialise in improving digital performance and effectiveness. In most cases this starts with reducing internal complexity whether it is systems or processes. Our insight and expertise spans from user experience to architecture design. We also excel in in omnichannel content management. ”

– Sami Masala, Service area lead

Creating digital services base is much more than an information technology challenge

In the design of digital consumer services, a considerable amount of resources is often invested in the optimization of the customer experience. However, in addition to this, it must be kept in mind that the information systems and tools are also used by people operating the digital services and utilising the information provided by them.

In addition to technical quality and user experience, IT systems that support the business and its operational model are an important part of the entire solution, as well as automated, easy-to-use tools and processes that are designed for people.

With the help of the CAPO®, a model developed by Loihde Advisory together with its clients, we can ensure that all of these important aspects are taken into account in the design and implementation of your solution.

Our extensive practical experience of demanding, global projects ensures that our clients have access to the best experts in the holistic concept design of digital services, design and implementation of way-of-working models, as well as the design of comprehensive solutions – for architecture, operational models, process optimization and customized IT solutions.

In projects, we usually work in the interfaces between business activities and IT implementation, while handling e.g. design of new digital concepts, holistic solution design as well as implementation management. We are very familiar with the roles of e.g. product owner, project manager, business analyst, scrum master, solution architect and vendor manager.

Our know-how in digital services encompasses, among others:

  • Holistic solution design
  • Digital service concept design
  • eCommerce
  • Web content management
  • Enterprise content management
  • Management of digital assets & materials

Want to know more?

Contact Sami Masala, Service Area Lead

Service area experts

  • Sales
Timo Akkola
  • Architectures
  • Customer Data and CRM
  • Data management and quality
  • Data platforms & reporting
  • Project Management
Miikka Antikainen
Tomi Bergman
  • Data governance
  • Data management and quality
  • Management
Tomi Bergman
  • Digital services
  • Service design and UX
Adrian Cotfas
  • Digital services
  • Service design and UX
Michael Dlugosch
Jan Enlund
  • Digital services
  • E-commerce and Omnichannel
  • Project Management
Jan Enlund
  • Data governance
  • Data management and quality
Satu Etelälahti
  • Management
  • Sales
Thomas Fleming
  • Data governance
  • Data management and quality
Heidi Hämäläinen
  • Architectures
  • Data management and quality
Heimo Hänninen
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Patrik Helminen
  • Architectures
  • Data governance
  • Data management and quality
  • Data platforms & reporting
Riikka Honkela
Nino Ilveskero
  • Architectures
  • Customer Data and CRM
  • Management
  • Sales
Nino Ilveskero
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Outi Immonen
Jukka-Pekka Kääriäinen
  • Architectures
  • Data platforms & reporting
  • Digital services
  • Management
Jukka-Pekka Kääriäinen
  • Architectures
  • Data management and quality
  • Data platforms & reporting
  • Project Management
Jori Kallio
  • Architectures
  • Data governance
  • Data management and quality
Kea Kangas-Lång
Helinä Karell
  • Customer Data and CRM
  • Data governance
  • Digital services
  • Lean agile
  • Project Management
Helinä Karell
Timo Karsisto
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
Timo Karsisto
  • Architectures
  • Data management and quality
  • Data platforms & reporting
  • Lean agile
Laura Keränen
  • Architectures
  • Data governance
  • Data management and quality
  • Privacy
Terja Ketola
Laura Koskikallio
  • Data governance
  • Data management and quality
Laura Koskikallio
Leea Koskinen
  • Data governance
  • Data management and quality
  • Privacy
Leea Koskinen
  • Sales
Kristian Kuntsi
Tero Laatikainen
  • Architectures
  • Customer Data and CRM
  • Data management and quality
  • Management
Tero Laatikainen
  • Data platforms & reporting
Kristian Lindqvist
Juha Loukola
  • Architectures
  • Data governance
  • Data management and quality
  • Data platforms & reporting
Juha Loukola
  • Customer Data and CRM
  • Data platforms & reporting
Tuomas Luukkonen
  • Architectures
  • Digital services
  • Sales
Sami Masala
Talent Base Mikko Meriluoto
  • Digital services
  • E-commerce and Omnichannel
  • Project Management
  • HR
  • Management
Mikko Meriluoto
Mikko Mustakallio
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
  • Management
Mikko Mustakallio
Sakke Mustonen
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
  • Service design and UX
Sakke Mustonen
  • Customer Data and CRM
  • Data governance
  • Data management and quality
  • Project Management
Tero Nieramo
  • HR
Evita Niskanen
Johannes Paarvala
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
Johannes Paarvala
Talent Base Pia Pålson
  • Data management and quality
Pia Pålson
Anu Peltola
  • Customer Data and CRM
  • Data management and quality
  • Digital services
  • Privacy
  • Project Management
Anu Peltola
  • Data platforms & reporting
Joonas Peltomäki
  • Lean agile
  • Project Management
Tuuli Pesonen
Mesi Poittinen
  • HR
Mesi Poittinen
  • Data management and quality
  • Digital services
  • E-commerce and Omnichannel
Jouko Poranen
Eero Puisto
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
Eero Puisto
Vesa Purho
  • Data management and quality
  • Lean agile
Vesa Purho
  • Digital services
  • Service design and UX
Sami Rahola
Jari Ratinen
  • Data platforms & reporting
  • Digital services
  • E-commerce and Omnichannel
Jari Ratinen
Tuija Riekkinen
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Tuija Riekkinen
Jouni Saarenpää
  • Digital services
  • E-commerce and Omnichannel
  • HR
  • Management
Jouni Saarenpää
  • Data management and quality
Ville Saksi
  • Architectures
  • Customer Data and CRM
  • Digital services
Samuli Sepponen
  • Data governance
  • Data management and quality
  • Data platforms & reporting
Kim Setälä
  • Data management and quality
  • Data platforms & reporting
Tytti Söderström
Hans-Christian Stoltz
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
  • HR
Hans-Christian Stoltz
  • Service design and UX
Ville Taipale
  • Customer Data and CRM
  • Data governance
  • Data management and quality
  • Digital services
  • Privacy
  • Project Management
Cora Tenebro Bravo
  • Data governance
  • Data management and quality
  • Data platforms & reporting
Monica Tiemer
Juha Tikkanen
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
  • Sales
Juha Tikkanen
Sini Vartiainen
  • Customer Data and CRM
  • Digital services
  • E-commerce and Omnichannel
  • Privacy
Sini Vartiainen
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
  • Project Management
  • Sales
Marja Viitala
Reni Waegelein
  • Architectures
  • Lean agile
  • Project Management
Reni Waegelein