Digital services
“We specialise in improving digital performance and effectiveness. In most cases this starts with reducing internal complexity whether it is systems or processes. Our insight and expertise spans from user experience to architecture design. We also excel in in omnichannel content management. ”
– Sami Masala, Service area lead
Creating digital services base is much more than an information technology challenge
In the design of digital consumer services, a considerable amount of resources is often invested in the optimization of the customer experience. However, in addition to this, it must be kept in mind that the information systems and tools are also used by people operating the digital services and utilising the information provided by them.
In addition to technical quality and user experience, IT systems that support the business and its operational model are an important part of the entire solution, as well as automated, easy-to-use tools and processes that are designed for people.
With the help of the CAPO®, a model developed by Loihde Advisory together with its clients, we can ensure that all of these important aspects are taken into account in the design and implementation of your solution.
Our extensive practical experience of demanding, global projects ensures that our clients have access to the best experts in the holistic concept design of digital services, design and implementation of way-of-working models, as well as the design of comprehensive solutions – for architecture, operational models, process optimization and customized IT solutions.
In projects, we usually work in the interfaces between business activities and IT implementation, while handling e.g. design of new digital concepts, holistic solution design as well as implementation management. We are very familiar with the roles of e.g. product owner, project manager, business analyst, scrum master, solution architect and vendor manager.
Our know-how in digital services encompasses, among others:
- Holistic solution design
- Digital service concept design
- eCommerce
- Web content management
- Enterprise content management
- Management of digital assets & materials
Service design and UX
We advocate for continuous, iterative and lean digital service design. For us, user-centric design means that the design process for digital services is done based on realistic, trustworthy information, and on the realities of implementation and operations. Digital effectiveness is our core value.
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Content management
Smart multichannel content management paves the way for doing business digitally. It gives you the certainty that both customer communication and customer experience are in line with one another in all of your online services.
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Want to know more?
Contact Sami Masala, Service Area Lead
Service area experts
- Sales
- Architectures
- Customer Data and CRM
- Data management and quality
- Data platforms & reporting
- Project Management
- Data governance
- Data management and quality
- Management
- Digital services
- Service design and UX
- Digital services
- Service design and UX
- Digital services
- E-commerce and Omnichannel
- Project Management
- Data governance
- Data management and quality
- Management
- Sales
- Data governance
- Data management and quality
- Architectures
- Data management and quality
- Digital services
- E-commerce and Omnichannel
- Service design and UX
- Architectures
- Data governance
- Data management and quality
- Data platforms & reporting
- Architectures
- Customer Data and CRM
- Management
- Sales
- Digital services
- E-commerce and Omnichannel
- Service design and UX
- Architectures
- Data platforms & reporting
- Digital services
- Management
- Architectures
- Data management and quality
- Data platforms & reporting
- Project Management
- Architectures
- Data governance
- Data management and quality
- Customer Data and CRM
- Data governance
- Digital services
- Lean agile
- Project Management
- Architectures
- Digital services
- E-commerce and Omnichannel
- Lean agile
- Architectures
- Data management and quality
- Data platforms & reporting
- Lean agile
- Architectures
- Data governance
- Data management and quality
- Privacy
- Data governance
- Data management and quality
- Data governance
- Data management and quality
- Privacy
- Sales
- Architectures
- Customer Data and CRM
- Data management and quality
- Management
- Data platforms & reporting
- Architectures
- Data governance
- Data management and quality
- Data platforms & reporting
- Customer Data and CRM
- Data platforms & reporting
- Architectures
- Digital services
- Sales
- Digital services
- E-commerce and Omnichannel
- Project Management
- HR
- Management
- Architectures
- Digital services
- E-commerce and Omnichannel
- Lean agile
- Management
- Digital services
- E-commerce and Omnichannel
- Lean agile
- Service design and UX
- Customer Data and CRM
- Data governance
- Data management and quality
- Project Management
- HR
- Architectures
- Digital services
- E-commerce and Omnichannel
- Data management and quality
- Customer Data and CRM
- Data management and quality
- Digital services
- Privacy
- Project Management
- Data platforms & reporting
- Lean agile
- Project Management
- HR
- Data management and quality
- Digital services
- E-commerce and Omnichannel
- Architectures
- Digital services
- E-commerce and Omnichannel
- Data management and quality
- Lean agile
- Digital services
- Service design and UX
- Data platforms & reporting
- Digital services
- E-commerce and Omnichannel
- Digital services
- E-commerce and Omnichannel
- Service design and UX
- Digital services
- E-commerce and Omnichannel
- HR
- Management
- Data management and quality
- Architectures
- Customer Data and CRM
- Digital services
- Data governance
- Data management and quality
- Data platforms & reporting
- Data management and quality
- Data platforms & reporting
- Digital services
- E-commerce and Omnichannel
- Service design and UX
- HR
- Service design and UX
- Customer Data and CRM
- Data governance
- Data management and quality
- Digital services
- Privacy
- Project Management
- Data governance
- Data management and quality
- Data platforms & reporting
- Architectures
- Digital services
- E-commerce and Omnichannel
- Sales
- Customer Data and CRM
- Digital services
- E-commerce and Omnichannel
- Privacy
- Digital services
- E-commerce and Omnichannel
- Lean agile
- Project Management
- Sales
- Architectures
- Lean agile
- Project Management