Service Design and UX

“The full benefits of service design and user-centered design are gained through holistic thinking and effective cooperation and by keeping the aspects of business goals and technical realities in mind.”

– Sakke Mustonen, Service Area Lead

Digital effectiveness is our core value

We advocate for continuous, iterative and lean digital service design.

For us, user-centric design means that the design process for digital services is done based on realistic, trustworthy information, and on the realities of implementation and operations.

Practical methods and frameworks to ensure the value realisation of service, and solution optimisation will help the organisation in succeeding on digital service development and reaching the digital efficiency. How well we succeed is measured how the intended value of service is coming to reality, and how streamlined was the path to get there.

We support you also in improving the quality of UX of individual services and products, but our specialty is to integrate digital service and UX design seamlessly to lean agile implementation, e.g. how design thinking complements frameworks as SAFe.

Our experts operate on portfolio-, program- and team level, and as UX coaches to guide and optimise user-centric implementation process, or as a part of the team.

Our services

Continuous improvement cycle as cornerstone for digital experience

Do you know too little of your users and customers? Do you you have too much information? Does previously tested solution perform differently live than during tests? Is the delivered value of your service a guess?

On design phase, the realized value of planned digital service is a guess on its best, even if tested or piloted. In reality the true realized value is secured only when the service is on real use. When developing digital services, ability and operations to react on changes or optimize when learning of performance should be on as cornerstone for the ways of working.

Testing individual online service or app on design phase is not enough, organization must have capabilities for continuous validation, reaction, improvement and optimization of realized value and digital efficiency.
Iterative and economical, inbuilt methods that validate realized value continuously we can make sure the concepts implemented work – also from technical and operative aspect.

We recognize digital business opportunities and sophisticate them into implemented digital services.

Design Operations (DesOps) – Scale up your User Experience Design

We are enthusiasts of Design Systems – and know what is needed behind them. We know what teams and organizations need besides component – and style libraries in order to work effectively.

Our specialty is suit user experience design processes into lean agile environments in large scale – effective empowerment of the implementation teams in creation of valuable user experience is only possible if foundations and processes are in right shape and practical. Design system is a living, practical everyday tool.

We are on our best when taking effective digital service design processes, tools and operations to use, and ensure the economical teams and possibility to scale. We quarantee digital effectivity.

Want to know more?

Contact Sakke Mustonen, Service Area Lead

Sakke Mustonen

Service Area Experts

  • Sales
Timo Akkola
  • Sales
Lennart Arvidsson
Tomi Bergman
  • Data governance
  • Data management and quality
  • Management
Tomi Bergman
  • Digital services
  • Service design and UX
Adrian Cotfas
  • Digital services
  • Service design and UX
Michael Dlugosch
Jan Enlund
  • Digital services
  • E-commerce and Omnichannel
  • Project Management
Jan Enlund
  • Lean agile
  • Project Management
Jori Eskolin
  • Data governance
  • Data management and quality
Satu Etelälahti
  • Management
  • Sales
Thomas Fleming
  • Data management and quality
  • Data platforms & reporting
Asser Haimelin
  • Data governance
  • Data management and quality
Heidi Hämäläinen
  • Architectures
  • Data management and quality
Heimo Hänninen
  • Digital services
  • Lean agile
  • Project Management
Kira Hellström
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Patrik Helminen
  • Data management and quality
Kati Hiltunen
Nino Ilveskero
  • Architectures
  • Customer Data and CRM
  • Management
  • Sales
Nino Ilveskero
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Outi Immonen
Jukka-Pekka Kääriäinen
  • Architectures
  • Data platforms & reporting
  • Digital services
  • Management
Jukka-Pekka Kääriäinen
  • Digital services
  • Service design and UX
Lasse Kaikkonen
  • Architectures
  • Data management and quality
  • Data platforms & reporting
  • Project Management
Jori Kallio
  • Architectures
  • Data governance
  • Data management and quality
Kea Kangas-Lång
Helinä Karell
  • Customer Data and CRM
  • Digital services
  • Lean agile
  • Project Management
Helinä Karell
Timo Karsisto
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
Timo Karsisto
  • Architectures
  • Data management and quality
  • Data platforms & reporting
  • Lean agile
Laura Keränen
  • Architectures
  • Data governance
  • Data management and quality
  • Privacy
Terja Ketola
  • HR
Nea Koivumaa
Laura Koskikallio
  • Data governance
  • Data management and quality
Laura Koskikallio
  • HR
Emma Koskinen
Leea Koskinen
  • Data governance
  • Data management and quality
  • Privacy
Leea Koskinen
  • Sales
Kristian Kuntsi
Tero Laatikainen
  • Architectures
  • Customer Data and CRM
  • Data management and quality
  • Management
Tero Laatikainen
  • Customer Data and CRM
  • Data management and quality
Anni Lehto
  • Architectures
  • Data governance
  • Data management and quality
  • Privacy
Anne Lesell
Juha Loukola
  • Architectures
  • Data governance
  • Data management and quality
  • Data platforms & reporting
Juha Loukola
  • Customer Data and CRM
  • Data platforms & reporting
Tuomas Luukkonen
  • Architectures
  • Digital services
  • Sales
Sami Masala
Talent Base Mikko Meriluoto
  • Digital services
  • E-commerce and Omnichannel
  • Project Management
  • Management
Mikko Meriluoto
Mikko Mustakallio
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
  • Management
Mikko Mustakallio
Sakke Mustonen
  • Digital services
  • E-commerce and Omnichannel
  • Lean agile
  • Service design and UX
Sakke Mustonen
  • Customer Data and CRM
  • Data governance
  • Data management and quality
  • Project Management
Tero Nieramo
  • HR
Evita Niskanen
Johannes Paarvala
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
Johannes Paarvala
Anu Peltola
  • Customer Data and CRM
  • Data management and quality
  • Digital services
  • Project Management
Anu Peltola
  • Data platforms & reporting
Joonas Peltomäki
  • Lean agile
  • Project Management
  • HR
Tuuli Pesonen
Mesi Poittinen
  • HR
Mesi Poittinen
  • Customer Data and CRM
  • Digital services
  • Lean agile
  • Project Management
Tarja Pöntinen
  • Data management and quality
  • Digital services
  • E-commerce and Omnichannel
Jouko Poranen
Eero Puisto
  • Architectures
  • Digital services
  • E-commerce and Omnichannel
Eero Puisto
Vesa Purho
  • Data management and quality
  • Lean agile
Vesa Purho
  • Digital services
  • Service design and UX
Sami Rahola
Jari Ratinen
  • Data platforms & reporting
  • Digital services
  • E-commerce and Omnichannel
Jari Ratinen
Tuija Riekkinen
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Tuija Riekkinen
Jouni Saarenpää
  • Digital services
  • E-commerce and Omnichannel
  • HR
  • Management
Jouni Saarenpää
  • Data management and quality
Ville Saksi
  • Architectures
  • Customer Data and CRM
  • Digital services
Samuli Sepponen
  • Data management and quality
  • Data platforms & reporting
Tytti Söderström
  • Lean agile
  • Project Management
  • Service design and UX
Suvi Starck
Hans-Christian Stoltz
  • Digital services
  • E-commerce and Omnichannel
  • Service design and UX
Hans-Christian Stoltz
  • Service design and UX
Ville Taipale
    Anna Tetri
    • Data governance
    • Data management and quality
    • Data platforms & reporting
    Monica Tiemer
    Juha Tikkanen
    • Architectures
    • Digital services
    • E-commerce and Omnichannel
    • Sales
    Juha Tikkanen
    • Data management and quality
    • Digital services
    • Service design and UX
    Pauliina Tuomainen
    Sini Vartiainen
    • Customer Data and CRM
    • Digital services
    • E-commerce and Omnichannel
    • Privacy
    Sini Vartiainen
    • Digital services
    • E-commerce and Omnichannel
    • Sales
    Marja Viitala
    • HR
    Jenni Viitala
    • Architectures
    • Lean agile
    • Project Management
    Reni Waegelein